EWS odds on favourite with William Hill
The last thing on customers’ minds when taking a punt on the annual boat race, Cheltenham Gold Cup or 2.15 at Epsom is whether the air con or heating is functioning adequately. But thanks to Eaton-Williams Service, customers of William Hill are relaxing in a comfortable conditioned environment.
Following an invitation to tender, EWS secured the contract to supply comprehensive
service and maintenance for the company’s licensed betting offices in
the Southeast. This covers 220 sites across south London, Kent, Sussex, Surrey
and Hampshire.
The company has over 2,000 licensed betting offices in the UK, over 300,000 telephone clients worldwide, making the company the largest telephone betting organisation and operates the fastest growing Internet gambling site of any UK based betting company.
“Winning the William Hill contract further consolidates EWS ’presence in the high street and highlights the company’s versatility in being able to address the requirements of customers irrespective of the industry” cites John Wright, EWS General Manager.
All EWS engineers have a broad skill set which is regularly updated. This enables the company to provide a service for equipment from any of the leading manufacturers. From straightforward comfort cooling installations to close control environments and heating applications.
At William Hill, EWS is primarily managing all the split air conditioning units and ventilation, with some of the offices having a heating requirement where there are small boilers in situ.
Because of the nature of William Hill’s business EWS has adopted a different approach to maximise its own efficiencies and productivity and minimise disruption for each licensed betting office.
Selective scheduling ensures that the same engineer attends to ensure familiarity and continuity within a given geographical area. In practice this ensures that several sites in a particular area are attended in the same day and all work is carried out with minimal disruption whilst the betting offices are open.
EWS attends each site four times a year as part of a planned maintenance schedule
Much of the work is preventative maintenance, changing filters, checking refrigerants, fans and pipe work. But by carrying out regular maintenance checks, William Hill is maximising operational efficiency and extending the longevity of its plant.
EWS also provides a reactive service addressing any problems as they arise within a given time frame. But the regular service and maintenance programme ensures that call-outs are minimal as most problems are highlighted long before they become an issue.
Founded in 1934, William Hill is one of the best known names in the UK betting industry. It is one of the leading providers of fixed odds bookmaking services, offering odds and taking bets on a wide range of sporting and other events, as well as offering Amusement with Prizes machines and Fixed Odds Betting Terminals in licensed betting offices and operating an on-line casino. It is a market leader in all major betting channels in the UK with an established international presence through its on-line business. William Hill has over 2000 betting shops across the UK, most of which are open seven days a week.
William Hill PLC is listed on the London Stock Exchange. For further information visit the William Hill corporate website at www.williamhillplc.co.uk